Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
friendly staff
great location
dated rooms
limited dining options
7.6/10
Very good
Rooms
7.5
Location
8.0
Service
8.7
Dining
8.0
Guest reviews
7.6/10
based on 6 reviews
8.8
8.8/10 based on 3158 reviews
Edward
United Kingdom,
February
2024
8.8/10
I truly enjoyed my stay at this hotel. The location was fantastic, just a short walk from the main beach, and the staff throughout the hotel, from reception to the restaurant to housekeeping, were incredibly hospitable and friendly. The cleanliness was top-notch, although a bit more attention to dusting in less noticeable areas like the bathroom ceiling could be beneficial.
Rooms
8.0
The rooms were clean and comfortable with beautiful views.
Service
9.0
The staff was always hospitable and friendly, making me feel welcome throughout my stay.
Location
9.0
The location was great, just a short walk to the main beach and with easy access to nearby attractions.
Dining
9.0
The dining experience was excellent, with a wide range of delicious options to choose from. The staff excelled in service from check-in to breakfast.
Facilities
9.0
The hotel offered exceptional facilities such as a spa in the room, an excellent-sized kitchen, and a large balcony. The amenities provided were top-notch.
Anthony
United Kingdom,
November
2023
7.6/10
The hotel's common areas are beautifully maintained, but the rooms were a little underwhelming and outdated. The service, however, was exceptional, with the staff going above and beyond to make our stay enjoyable. The location is ideal, just a short walk from the beach and close to the city center. The dining options were limited, but there were good facilities available.
Rooms
6.0
The rooms were aging with water damage and cracks, a bit tired and lacking in amenities.
Service
9.0
The staff was lovely, kind, and very helpful, providing exceptional service throughout our stay.
Location
9.0
The location was fantastic, with easy access to the beach and tram stops, making it convenient for exploring the area.
Dining
7.0
The dining options could have been wider, with limited choices available, and the prices were a bit high.
Facilities
7.0
The hotel offered a range of facilities like bike hire, but the pool and surroundings were underwhelming.
friendly staff
dated rooms
Ken
United Kingdom,
November
2023
8.2/10
The hotel had a great view, comfortable rooms that were nice and clean, although a bit worn from wear and tear. The service was magnanimous and very helpful, but lacked greetings to Chinese guests. The location was picturesque, close to the beach and local entertainment areas. The dining experience was fantastic with a great selection, although the price for proper coffee was unexpected. The pool was smaller than imagined but very nice with a bar and outdoor theatre.
Rooms
8.0
The rooms were nice and clean, well put together, and had a great view. They were comfortable, good in size, with the right amount of lighting.
Service
9.0
The service was so nice and helpful, though there was a lack of greeting to Chinese guests.
Location
9.0
The location was great, close to the beach and local entertainment areas, and well managed and clean.
Dining
8.0
The dining experience was devine with a fantastic selection, but surprising that proper coffee had an additional cost.
Facilities
7.0
The pool area was smaller than expected but very nice with a bar and outdoor theatre.
great view
worn rooms
Keith
United Kingdom,
July
2023
8.4/10
I absolutely loved my stay at this hotel! The rooms were comfortable, clean, and surprisingly quiet - I couldn't hear a peep from the adjoining rooms which was perfect. Besides the lovely room ambiance, the continuous offering of delicious food, snacks, and beverages, coupled with the exceptional support from the staff, truly made this place stand out for me, and I would highly recommend it especially for conferences.
Rooms
9.0
The rooms were comfortable and clean with big windows allowing beautiful beach views. Waking up to the sunrise over the beach was a serene experience.
Service
9.0
The staff were super friendly and helpful, and the buffet breakfast was simply amazing. Special shoutout to Tom at the concierge desk for going above and beyond.
Location
7.0
The location was convenient and close to public transport, although it felt a bit crowded at times. Despite a few inconveniences like noise near some rooms and lack of compensation for major inconveniences, the proximity to the beach was a definite highlight.
Dining
8.0
The dining options were incredible and definitely worth the extra cost. However, at times, clientele behavior affected the dining experience, making it feel less exclusive.
Facilities
9.0
The facilities offered were excellent and catered to all my needs during the stay.
Delicious Food
Crowded Location
Dominic
United Kingdom,
June
2023
7.4/10
The hotel offered a mixed experience with clean and cozy rooms but lacking the luxurious feel of a 5-star establishment. The stunning view compensated for the average ambiance. The service was exceptional but prices seemed steep for the value. The location was convenient for the beach but distant from the town center, while the dining was hit-and-miss with superb options coming at a high cost.
Rooms
7.0
The room was nice but could use a revamp. It felt more like an average hotel dressed up with vibrant furniture.
Service
9.0
The service was fantastic, and nothing was too much trouble. The staff were exceptionally friendly.
Location
6.0
The location was convenient for the beach but a bit far from the town center, making transport a hassle.
Dining
7.0
The dining experience had its highs and lows with some fantastic options but at a high price point.
Facilities
8.0
The hotel facilities were modern and well-kept, offering a pleasant experience overall.
Paddy
United Kingdom,
May
2023
7.6/10
The hotel is ideally located for quick beach access and exploring the vibrant Gold Coast foreshore with plenty of dining options nearby. While the rooms may have a slight cigarette smell after 6 pm and feel a bit dated, the service was friendly and accommodating, even if the prices were a bit on the high side. The location is fantastic for beachgoers and nightlife enthusiasts, despite the loud party music from the outdoor area. Dining was exceptional with a variety of healthy options, but the breakfast service may need improvement.
Rooms
7.0
The rooms had a slight cigarette smell after 6 pm and felt a bit dated, but they were clean and comfortable overall.
Service
7.0
The staff were friendly and helpful, although there were some issues like being hung up on mid-conversation. The service was good overall.
Location
8.0
The location is excellent for beach access and exploring the lively Gold Coast foreshore, though the continuous loud party music below might be bothersome. Great for walking to nearby restaurants and bars.
Dining
9.0
The dining experience was amazing with an expansive menu offering many healthy options and delicious delicacies. Booking in advance for a cheaper rate is recommended.
Facilities
7.0
Facilities were plentiful, although some areas like the general coldness and mattress protectors could use improvement.
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